Mar
30
2010

Want to see the iPad? So do Apple store employees

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By Gabriel Madway and Ian Sherr

SAN FRANCISCO (Reuters) – As Apple Inc gears up for the crush of customers expected for Saturday’s iPad launch, employees who staff its retail stores are just as curious about the tablet as the fans who will line up outside.

Apple store workers say they have yet to see or touch the iPad, even though the launch is just days away and they are being trained and encouraged to talk about Apple’s newest device with customers.

“We haven’t seen it; we never do” before a product is launched, said one employee, who asked not to be identified because workers are barred from speaking with the media. “Every store employee I know, including the managers, they haven’t seen it.”

With its notoriously secretive corporate culture, Apple is loathe to circulate any iPads among retail troops ahead of the debut. Even in-store Apple repair techs — known as “geniuses” — don’t yet know how to fix the gadget.

Since the iPhone launch in June 2007, Apple product releases have played out like concert tours, with fans sleeping in lines overnight and blanket media coverage that generates plenty of free advertising.

But amidst all the hype, the company’s ethos of secrecy extends from its corporate perch in Cupertino, California, to its component suppliers and its network of more than 200 U.S. stores.

“We did not see or hold an iPhone until an hour before it went on sale,” said a former Apple store employee. “We didn’t know much more about it than people asking us.”

Major products are usually unveiled by Chief Executive Steve Jobs at special media events, and most retail employees are kept in the dark until the devices are publicly available.

“There was really no word on anything,” said another former store worker of the iPhone launch. “We saw a video of the keynote, and that was basically all you knew.”

GUARDS AND DECOYS

The iPad is Apple’s most significant product launch since the iPhone. Starting at $499, analysts estimate Apple could sell from 850,000 to 1.2 million units of the 9.7-inch touchscreen tablet in the April-June quarter.

Apple’s U.S. stores will open at 9 a.m. on Saturday but the company has provided few details about the launch.

If the iPhone debut is any guideline, Apple will have guards and decoys in place to hold the iPad’s secrets.

At one store, Apple arranged to have two pallets arrive the day before the iPhone launch, placing one in the manager’s office and the other in the stock room, both under the watchful eye of security cameras. Staff said one was filled with iPhones and the other was a decoy to discourage nosy employees.

A former assistant manager at an Apple store was ordered to remain at work all night before the iPhone launch, and given strict directions that only managers were allowed to see the smartphone, right up until just before they went on sale.

“We were told to stay overnight to guard them, to make sure nobody broke in and got to them. It was all a bit insane, but it wasn’t really surprising at the time,” he said. “It did put me off a little, but then you would read about something being leaked and you realize why they did it.”

Retail employees are in many ways the public face of Apple, charged with spreading the gospel about the company’s products to tens of millions of shoppers every year. Store staff, including part-time workers, have to sign nondisclosure agreements and can be fired for talking to outsiders.

They are paid around $10 an hour for entry-level work to over $30 a hour for those who staff the “Genius Bars” where customers come looking for help.

Tech savviness is not necessarily the top priority when it comes to hiring, according to the former assistant manager. He said there was a running joke about “Gapple” because his store often mined The Gap casual wear retail chain for potential employees.

“We looked for people who were passionate about Apple, people who would be comfortable selling the product,” he said.

Employees get a 25 percent discount on iPods and Macs, but none for the iPhone. Employees said they have not yet been told whether they will get a discount for the iPad.

One of the former employees said Apple stores were a fun, upbeat place to work, despite the strictness over secrecy.

“I understand why they do it. They give you just a little bit of a peek, just to tease you,” he said. “It drives people crazy but at the same time it generates all this interest. It’s human nature.”

(Reporting by Gabriel Madway and Ian Sherr; Editing by Tiffany Wu and Richard Chang)

(Originally published March 30, 2010 on the wire at Reuters News, here.)



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Oct
28
2009

It may be BYOB as fewer firms plan holiday parties

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By Ian Sherr

SAN FRANCISCO (Reuters) – The U.S. economy may have begun to recover in 2009, but holiday office parties are sinking even further into the dumps.

Fewer companies plan to break out the bubbly this season than in 2008, at the height of the global financial crisis, according to a survey from Challenger, Gray & Christmas Inc.

Only 62 percent of about 100 companies that responded to the survey were planning holiday parties this year, down from 77 percent a year ago and 90 percent in 2007, as recession-era cuts extended from benefits and profit-sharing to Santa hats and disc jockeys.

“For companies that have recently announced layoffs or other significant cost-cutting measures, such as wage freezes, it would be difficult to justify, let alone get in the mood for a holiday party,” said John Challenger, the firm’s chief executive officer.

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Oct
19
2009

U.S. video game sales up 1 percent in Sept; PS3 top: NPD

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By Ian Sherr

SAN FRANCISCO (Reuters) – Price cuts helped Sony Corp’s Playstation 3 become the top-selling video game console for the first time since its release, as U.S. sales of video game gear and software in the United States rose a modest 1 percent in September from a year ago, a research group said on Monday.

The PlayStation 3 dethroned long-running champ Nintendo and its Wii console to take the top spot, according to NPD. Microsoft’s Xbox 360 came in third.

“If they didn’t have the price cut, it wouldn’t have happened,” said Wedbush Morgan analyst Edward Woo, noting the PS3′s $200 in price cuts over the past two years.

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Sep
02
2009

Sculptor plugs Greek classics into iPod Age

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By Ian Sherr

SAN FRANCISCO (AFP) — With an iPhone, Zeus could have saved time to call on lightning from the heavens — so says California-based sculptor Adam Reeder, who seeks to merge classical Greek iconography with 21st century gadgets.

“Art is what we use to talk about our time,” said the 33-year-old artist, whose unabashed aim is to fuse western civilization’s antiquity with its newfound technologies.

The sculptor did so with the mythological Greek nymph Pan, replacing a trademark flute with Apple Inc’s iconic music player and headphones.

“He’s still a musician, he’s still dancing, but now he’s listening to his iPod,” Reeder said.

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Jul
08
2009

U.S. Olympic Committee to launch TV network in 2010

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By Ian Sherr CHICAGO (Reuters) – The United States Olympic Committee will launch a cable television network devoted to Olympic and Paralympic Games next year, with Comcast Corp agreeing to carry the channel in its cable lineup. (more…)


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Dec
04
2008

Old Fashioned Games? They Really Are.

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By Ian Sherr

“We all have fond memories of playing Monopoly, Scrabble and Connect Four when we were kids.  But when you’re an adult, it’s really hard to find people who can dedicate the time to play.  After his friends and family turned him down for a game of Risk, Ian Sherr went in search of more *worthy* opponents at Board Games night at Games of Berkeley.”

Download the file, here.

(By Ian Sherr. Originally published December 4, 2008 on the air with KALX’s North Gate Radio, here.)



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Aug
15
2008

Skepticism as US hunters claim ‘Bigfoot’ find

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By Ian Sherr

PALO ALTO, California (AFP) — Two US men on Friday claimed to have found the body of “Bigfoot,” the legendary ape-like creature that has been the subject of decades of hoaxes and dubious sightings.

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